For any questions or concerns, please contact us. We're always here to help!
- Legal Entity: Wuxi Thai Racing Trade Co., Ltd. (无锡泰锐森贸易有限公司)
- Unified Social Credit Code: 91320205692579227W
- Email: support@tiretreadpro.com
- Customer Support Line: +86-17715825897
- Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8) / Sunday – Thursday, 9:00 PM – 6:00 AM (EDT) / 8:00 PM – 5:00 AM (EST)
- Headquarters & Registered Office Address: No. 162, Donglang Road, Xishan District, Wuxi, 214101 Jiangsu, China.
- Partnered GigaCloud Technology US Fulfillment Center (No Public Counter): 11599 Arrow Route, Rancho Cucamonga, CA 91730, United States.
- Partnered Authorized Return Warehouse ONLY: Return Helper (RMA# RHCN042), 18 Distribution Blvd, Edison, NJ 08817, United States.
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FAQs
Processing typically takes 1 to 2 business days after your order is placed. Once your tires are dispatched, we will send you a confirmation email with your tracking information so you can monitor the shipment. Standard delivery generally takes 3 to 7 business days.
To start a return, simply reach out to our team at support@tiretreadpro.com, and we will guide you through the steps. For comprehensive details, please review our complete [Return Policy] here.
We strive to process and ship orders as quickly as possible. If you need to make a change or cancel, please email support@tiretreadpro.com immediately. Please note that once your order enters the fulfillment stage, modifications or cancellations are no longer possible.
At this time, we deliver exclusively within the United States. All orders are fulfilled directly from our partnered GigaCloud Technology US fulfillment center via FedEx.
We currently process all secure transactions via PayPal and credit card.